Customer Service Training and Certification: Diponegoro University’s Commitment to Developing Excellent Human Resources
Diponegoro University, Semarang (26/5) – Diponegoro University, through the Directorate of Human Resources, in collaboration with CV Bestari Jaya, organized the Customer Service Training and BNSP Competency Certification program as part of efforts to enhance the skills of education personnel in delivering excellent service.
The program was attended by 40 education personnel from various units across Diponegoro University, divided into two classes. The training sessions were held on May 26 and 27 2025, followed by the BNSP competency certification assessment on May 28, 2025. The event took place at the 2nd floor of Prof. Samiaji Suryocaroko Building, Faculty of Law, Diponegoro University, and was officially opened by the Deputy Director for Evaluation and Career Development of the Directorate of Human Resources, Prof. Dr. Moh. Djaeni, S.T., M.Eng.
In his remarks, Prof. Djaeni emphasized the importance of professionalism in public service, highlighting that “In providing service, we can learn from flight attendants, who always smile, stay humble, and remain polite under all circumstances.”
The training material was delivered by Ms. Niken Astiti Ari Wardhani, a professional trainer, who guided participants in understanding key principles of customer service, effective communication, and best practices in delivering quality service.
This program is expected to be a concrete step in supporting the development of professional, competent, and competitive human resources within Diponegoro University. (Media DSDM)