Customer Service Training and Certification: Diponegoro University’s Commitment to Developing Excellent Human Resources

Customer Service Training and Certification: Diponegoro University’s Commitment to Developing Excellent Human Resources

Diponegoro University, Semarang (26/5) – Diponegoro University, through the Directorate of Human Resources, in collaboration with CV Bestari Jaya, organized the Customer Service Training and BNSP Competency Certification program as part of efforts to enhance the skills of education personnel in delivering excellent service.

The program was attended by 40 education personnel from various units across Diponegoro University, divided into two classes. The training sessions were held on May 26 and 27 2025, followed by the BNSP competency certification assessment on May 28, 2025. The event took place at the 2nd floor of Prof. Samiaji Suryocaroko Building, Faculty of Law, Diponegoro University, and was officially opened by the Deputy Director for Evaluation and Career Development of the Directorate of Human Resources, Prof. Dr. Moh. Djaeni, S.T., M.Eng.

In his remarks, Prof. Djaeni emphasized the importance of professionalism in public service, highlighting that “In providing service, we can learn from flight attendants, who always smile, stay humble, and remain polite under all circumstances.”

The training material was delivered by Ms. Niken Astiti Ari Wardhani, a professional trainer, who guided participants in understanding key principles of customer service, effective communication, and best practices in delivering quality service.

This program is expected to be a concrete step in supporting the development of professional, competent, and competitive human resources within Diponegoro University. (Media DSDM)

Announcement of the Director Election at Aceh Barat State Community Academy for the 2025–2029 Term

In response to the letter from Aceh Barat State Community Academy, the Directorate of Human Resources at Diponegoro University hereby conveys information regarding the implementation of the Director Election for the 2025–2029 term.

This election is held in anticipation of the conclusion of the current Director’s term on December 6, 2025. The selection process is open to all Civil Servant Lecturers (PNS) who meet the requirements and possess the competence and commitment to advance vocational education institutions.

Key points to note:

  1. Eligibility requirements for prospective candidates are listed in Attachment I;

  2. Election procedure stages are outlined in Attachment II;

  3. Election schedule is detailed in Attachment III;

  4. For further information, please contact:
    0853-7050-7124 (Mr. Andi Mustari, S.Pd., M.Pd).

Accordingly, we encourage eligible lecturers within Diponegoro University to consider this opportunity and participate in the selection process as per the applicable regulations.

We sincerely thank you for your attention and cooperation.

(HR Directorate Team, Diponegoro University)

Attachment: Director Election Announcement – Aceh Barat State Community Academy 2025–2029 Term (download)

Extension of the Director Election Stages at Rejang Lebong State Community Academy for the 2025–2029 Term

Based on the announcement from the Rejang Lebong State Community Academy (AKREL), the Directorate of Human Resources at Diponegoro University hereby conveys information regarding the extension of the Director election stages at AKREL for the 2025–2029 term.

This election is held in preparation for the end of the current Director’s term, which will conclude on July 31, 2025. The selection process refers to the Regulation of the Minister of Research, Technology, and Higher Education Number 21 of 2018, as well as the AKREL Senate Regulation Number 002/AK4.1/2025 concerning the procedure for electing a director.

In this regard, we encourage Civil Servant Lecturers and Echelon II.a Officials within Diponegoro University who meet the requirements to participate in this selection process.

The requirements and extended timeline for the selection stages can be found in the official announcement from the election committee attached to this notice.

Thank you for your attention and participation.

(Human Resources Team – Diponegoro University)

Attachment: Announcement of the Extension of the Director Election Stages at AKREL for the 2025–2029 Term (download)

Announcement of the Director Election of Pacitan State Community Academy for the 2025–2029 Term

Following the letter from Pacitan State Community Academy (AKN Pacitan), the Directorate of Human Resources at Diponegoro University is forwarding the information regarding the election of the Director of AKN Pacitan for the 2025–2029 term.

This election is being held in anticipation of the end of the current Director’s term on December 6, 2025. The selection process is open to all Civil Servants (PNS) who meet the eligibility requirements and demonstrate the capacity and commitment to contribute to the development of vocational education institutions.

Key information regarding the selection process includes:

  • Candidate eligibility requirements are listed in Appendix I of the announcement;
  • The election timeline is detailed in Appendix II;
  • The registration form is provided in Appendix III and is available for download at: https://pildir.aknpacitan.ac.id/;
  • Required documents must be submitted via email to: pildir@aknpacitan.ac.id;
  • Physical documents must be sent to:

Director Election Committee of AKN Pacitan
Pacitan State Community Academy Campus
Jl. Wahid Hasyim 4A, Pacitan, East Java 63514

  • Document submission deadline: May 30, 2025;
  • Contact person: 0822-2848-8866 (Mr. Dhodit Rengga Tisna)

In connection with this announcement, we encourage eligible lecturers within Diponegoro University to consider this opportunity and take part in the selection process in accordance with the applicable procedures.

Thank you for your attention and cooperation.

(HR Directorate Team – Diponegoro University)

Attachment: Announcement of the Director Election of Pacitan State Community Academy for the 2025–2029 Term (download)

Extension of Open Selection Period for Head of Bureau Position at UPN “Veteran” Jakarta

Universitas Pembangunan Nasional (UPN) “Veteran” Jakarta has announced an extension of the registration period for the open selection of the High Leadership Position (Jabatan Pimpinan Tinggi Pratama) for the position of Head of Planning, Finance, and General Affairs Bureau. This extension is effective from May 7 to May 15, 2025, as stated in the letter from the Secretary General of the Ministry of Higher Education, Science, and Technology No. 0583/A.A3/KP.05.01/2025 dated May 2, 2025.

In connection with this, UPN “Veteran” Jakarta encourages all institutions, including state universities, to share this information with eligible Civil Servants (ASN) who are interested in participating in the open selection process.

Complete information regarding the requirements, registration procedures, and selection stages can be accessed through the official announcement released by the selection committee at the following link:

Announcement of the Extension of the Open Selection for High Leadership Position at Universitas Pembangunan Nasional “Veteran” Jakarta (download)

We thank all parties for their attention and participation.

(DSDM Undip Team)

Extension of the Selection Period for Director Candidates of Polimarin for the 2025–2029 Term

In response to the upcoming end of the current term of the Director of the Indonesian State Maritime Polytechnic (Polimarin) on August 12, 2025, the Polimarin Director Election Committee announces an extension of the candidate selection period for the 2025–2029 term.

This election process refers to Regulation of the Minister of Research, Technology, and Higher Education No. 19 of 2017 on the Appointment and Dismissal of Leaders of State Higher Education Institutions, as amended by Regulation No. 21 of 2018, as well as Polimarin Senate Regulation No. 1 of 2025 concerning the Procedures for the Election of the Director of Polimarin for the 2025–2029 Term.

In relation to the extended registration period, the Election Committee invites Lecturers from all public universities who meet the requirements to submit their candidacy for the position of Director of Polimarin.

Further information regarding the requirements, schedule, and registration procedures can be accessed through the official website of the Polimarin Director Election Committee:
👉 https://polimarin.ac.id/v2/pildir-2025/

Download: Announcement of the Extension of the Candidate Selection Period for Director of Polimarin 2025–2029

We sincerely thank all parties for their attention and cooperation.

(DSDM Undip Team)

Announcement of the Selection Process for Rector Candidates of ISI Surakarta for the 2025–2029 Term

In line with the upcoming end of the current Rector’s term at the Indonesian Institute of the Arts (ISI) Surakarta on October 5, 2025, the ISI Surakarta Rector Election Committee announces the initiation of the selection process for Rector candidates for the 2025–2029 period.

The selection process, from initial screening to the final appointment of the new Rector, will be conducted in accordance with Regulation of the Minister of Research, Technology, and Higher Education No. 19 of 2017 on the Appointment and Dismissal of State University Leaders, as amended by Regulation No. 21 of 2018, and ISI Surakarta Senate Regulation No. 1 of 2025 dated April 21, 2025, regarding the Procedures for the Election of Rector Candidates at ISI Surakarta.

In this regard, ISI Surakarta invites Civil Servant Lecturers and Echelon II.a Officials from all public universities who meet the requirements to apply as candidates in the selection process.

Detailed information on requirements, timeline, and registration forms is available on the official website of the ISI Surakarta Rector Election Committee:

👉 https://isi-ska.ac.id/pilrek/

Download: Announcement on Requirements and Registration Procedures for Rector Candidates of ISI Surakarta for the 2025–2029 Term

We sincerely thank all parties for their attention and cooperation.

(Writer: DSDM Undip Team)

38 Prospective Hajj Pilgrims Undip Solemnly Released by the Rector

38 Prospective Hajj Pilgrims Undip Solemnly Released by the Rector

UNDIP, Semarang (5/5/2025) – Diponegoro University (Undip) again showed its attention to the welfare of the academic community through the official release of prospective pilgrims from Undip’s extended family. This event was held in the Rector’s Conference Room located on the 2nd floor of Widya Puraya Building.

The event began at 14.00 WIB with an atmosphere full of solemnity and warmth. Beginning with the recitation of the holy verses of the Qur’an and remarks from the committee, this event was attended by the Undip Rector, university leaders and Undip DSDM, as well as prospective pilgrims from various work units. Prof. Dr. Adian Fatchur Rochim, S.T., M.T. as the Vice Rector III of Human Resources, Information Technology, Law and Organization, in his speech expressed his appreciation and prayers for the prospective pilgrims.

“Alhamdulillah, this year there are 38 prospective pilgrims from Undip. Hopefully the entire worship process will be given smoothness and health,” he said. He also had time to share personal stories about the experience of performing the hajj pilgrimage, including logistical challenges such as tents in Mina that were not enough to accommodate pilgrims and the importance of maintaining physical fitness during the trip.

The atmosphere became an unforgettable magical moment when the representative of the prospective pilgrims, Prof. Dr.Ing. Ir. Suherman, S.T., M.T. expressed his gratitude to the university leaders and related parties. “This pilgrimage for us is not only a physical journey, but also a soul journey towards closeness to Allah,” he said gratefully.

The event then continued with remarks from Undip Rector, Prof. Dr. Suharnomo, S.E., M.Si. He raised personal reflections on his spiritual journey during the Hajj which touched his heart. He also recalled his childhood who liked to read old school magazines such as Tempo, and liked to follow the side note stories, one of which was about the author’s trip around the world. He expressed his confusion and amazement about the reason why the author finally concluded that of all the cities he had visited, from Paris, Rome, to Tokyo, the author actually said that for some reason there was only one city that he always missed, namely Mecca. The author said, “Of all the cities I have visited and seen, this hot city is the city I miss.” Said the rector of Undip, surprised and amazed.

The Rector also emphasized the importance of making the Hajj pilgrimage a turning point in character building. “Personal piety should not stop at oneself, but also have an impact on social piety. A mabrur hajj is a hajj that is able to form a new person, become a more caring person, and bring more benefits to the environment around him,” he said.

The event was closed with a joint prayer and farewell greetings from the rector. “We are happy to release all of you to fulfill this lifetime obligation. Take care of yourself, keep the good name of the alma mater campus, and please pray that Undip will always be given smoothness and blessings,” he concluded with a sincere and happy tone.

(DSDM Media)

Sending the Retired to Sow Honor: Undip Releasing Retired Civil Servants with Proudness and Love

Sending the Retired to Sow Honor: Undip Releasing Retired Civil Servants with Proudness and Love

UNDIP, Semarang (5/5/2025) – In a cool temperature room located on the second floor of Widya Puraya Building (Rector’s Conference Room), the atmosphere that usually feels so formal today suddenly turns warm and familiar. Light laughter was heard, greetings between colleagues flowed smoothly and quietly. Today Diponegoro University gives something that nothing can buy. A sense of appreciation, memorable moments and sincere love.

In the event “The Release of Retired Civil Servants for the period January – April 2025 and the submission of the Diponegoro University KORPRI Setiakawan fund”, Undip not only released its employees who were retiring but also shared its love and celebrated the dedication of the employees.

A Warm Greeting that is Not a Farewell

The Rector of Diponegoro University, Prof. Dr. Suharnomo, S.E., M.Si. delivered a “farewell” greeting that felt more like a hug. Showing his real respect as a leader to Undip servants.

“Undip would not be this good except without the services of all ladies and gentlemen, I think religious teachings also say so. There are 3 things that are eternal; charity, useful knowledge and prayers of pious children. I believe that if we intend to contribute to providing useful knowledge, you and I have at least left one of these eternal things on this campus,” he said, both respectful and proud.

He believes that small gifts can actually become big memories that students will never forget. As well as the dedication of undip employees who were released that day.

Furthermore, the Rector also said that even though Undip is a large campus, it is still always not free from imperfections so he appealed to take something good, based on love. Good or bad as long as love does not matter so that the heart is comfortable and there are no regrets at all during your retirement.

The event then continued with the handover of loyalty funds to employees who had retired, as a symbol of solidarity and togetherness from KORPRI UNDIP. It was given not only to those who were present, but also to the families representing the employees who had passed away.

Chairman of the Undip Wredatama Association, Prof. Dr. Ir. Y. S. Darmanto, M.Sc. said,

“At least the first 3 months after retirement, don’t get sick. Stay enthusiastic, healthy and don’t forget to pray to be safe. Gather with friends to share experiences with each other. That is the key to happiness in retirement,” he said, greeted by warm applause from the audience.

The most touching moment was the delivery of messages and impressions from Dra. Diana Rusmawati, M.Psi, representing the retired civil servants, she conveyed how emotional the moment was. Not because of grief but feelings of love.

“Previously we were probably still busy making RPS, filling in SISTER Undip, and even trying to just understand the new system again which for me was extraordinary. But today it doesn’t feel like me and my friends have officially become alumni. Alumni is not only where we serve but also learn, grow, increase but also tired. But we will still love Diponegoro University. Believe that we have made a wholehearted effort and done the best we could.”

She represented all former civil servants to express his gratitude for the warm trust from colleagues at Undip and also the students who have become their source of enthusiasm in serving. His hope and the Executives in the future UNDIP will become more advanced, superior, become an inspiring, inclusive space and benefit the surrounding environment.

The event ended with a group photo session and also closed with greetings and warm hugs to each other.

(DSDM Media)

Affirming Integrity and Encouraging Work: UNDIP Inaugurates Lecturer Officials, Rector Calls for the Spirit of “Becoming a Champion” and Working Hard to Form a Legacy

Affirming Integrity and Encouraging Work: UNDIP Inaugurates Lecturer Officials, Rector Calls for the Spirit of “Becoming a Champion” and Working Hard to Form a Legacy

UNDIP, Semarang (25/4) – Diponegoro University reaffirmed its commitment in building excellent organizational governance and integrity through the implementation of the Oath Taking and Inauguration Ceremony of Diponegoro University Officials on Friday (25/4) which took place at SAMWA Building 1st Floor, UNDIP Tembalang Campus. This activity was attended by UNDIP Chancellor Prof. Dr. Suharnomo, S.E., M.Si., deans as witnesses, clergy, and a range of invited guests from various work units.

A total of five lecturer officials with additional duties were officially appointed on this occasion to fill strategic positions within the university. They are:

  • Agung Julianto, S.E., M.Si., Akt., Ph.D. as Head of Accounting Department
  • Prof. Dr. Ir. Badrus Zaman, S.T., M.T., IPM., ASEAN Eng. as Head of Environmental Engineering Department
  • dr. Galuh Hardaningsih, M.Si.Med., Sp.A(K). Sek as Secretary of Pediatrics Specialist Program
  • Dr. Anang Wahyu Sejati, S.T., M.T. as Head of the Center for Promotion and Publication of Community Service Research Results
  • Adi Firman Ramadhan, S.E., M.Ak. as Secretary of Undergraduate Accounting Study Program

The ceremony began with the presence of participants in their respective places in a warm and solemn atmosphere, greeting each other and shaking hands while waiting for the Rector to enter the room. After the event began with the singing of the Indonesia Raya song by all attendees. the event continued with the reading of the Rector’s Decree regarding the appointment of new officials.

After the reading of the Decree, the procession continued with the taking of the oath of office led directly by the Rector and accompanied by clergy from each religion. The oath of office includes a commitment to maintain integrity, avoid abuse of authority, and uphold transparency and professionalism.

After taking the oath, the reading of the Integrity Pact was carried out by the committee, followed by the signing of the minutes by the inaugurated officials, witnessed directly by the Rector and witnesses. One by one, the newly appointed officials received congratulations from the Chancellor and other UNDIP leaders.After reading the Decree, the procession continued with taking the oath of office led directly by the Chancellor and accompanied by clergy from each religion. The oath of office includes a commitment to maintain integrity, stay away from abuse of authority, and uphold transparency and professionalism.

After the inauguration, the Rector of UNDIP, Prof. Dr. Suharnomo, S.E., M.Si., delivered an inspiring and meaningful speech. In his speech, Prof. Suharnomo emphasized the importance of employee involvement and appreciation for the dedication of the entire academic community. He said that work is the foundation of institutional sustainability and the leadership system at UNDIP needs to be built on the basis of quality performance and the spirit of collaboration.

“The choice of the words ‘employee and employee’ that our predecessors inherited is truly extraordinary. Because clearly, the basis is work. If you don’t work, you don’t eat. This indicates that we live from real contributions”.

He also said that the quality of employees can be categorized into several levels: from solid citizens, keepers, to super keepers who have excellent and inspiring performance.

“Most employees, around 80%, are generally currently at the ‘solid citizen’ level or those who work with sufficient performance. However, now we need to move to the next level, which is to become a ‘keeper’ or have outstanding performance. More than that, we encourage them to reach the highest level, namely ‘super keepers’, those who are not only superior and outstanding (excellence performance), but also able to inspire”.

He continued,

“They think with the principle of abundance, establish relationships as brothers, and never worry about their sustenance because they believe that everyone already has their own path of sustenance. These are the champions who will leave a legacy and bring real change,” he said.

The Rector also emphasized that too many employees with average quality can actually erode the spirit of the champions. For this reason, he called for the importance of raising performance standards and building a mutually reinforcing work ecosystem.

In his closing remarks, the Rector also appreciated the achievements of the Faculty of Medicine which successfully entered the international rankings and encouraged all units to improve the quality of scientific work, including journal publications.

“Let’s continue to work, create, and maintain the spirit of blessings. We not only want to be better, but also inspire,” he concluded.

The event ended with the singing of Bagimu Negeri, a joint prayer, and hospitality with congratulations from all invited guests.

With this inauguration, Diponegoro University hopes to continue to encourage a work spirit that is superior, collaborative, and oriented towards creating real impact for the institution and the nation.

(DSDM Media)